Excellent
250 reviews
8505 South Kirkman Road, FL 32819 Orlando
What guests liked
Could be better
Luxurious Accommodations: Guests can enjoy air-conditioned rooms with modern amenities like a flat-screen TV, coffee machine, and fridge.
Top-Notch Facilities: With an outdoor pool, restaurant, bar, and hot tub, guests can relax and unwind during their stay.
Convenient Location: Just a short distance from top attractions like Universal Studios Orlando, guests can easily explore the area while staying at our 4-star resort.
To book your unforgettable stay at Universal's Helios Grand Hotel, a Loews Hotel, visit our website or call us today!
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*Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe. Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is nontransferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. **Only merchandise purchased from select Universal Orlando owned and operated theme park stores are eligible for Hotel Delivery. Hotel Delivery concludes daily at 5pm and the service cannot be used the day of guest check out. Additional restrictions apply and are subject to change without notice. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.
Some mention of cleanliness but few specific praises.
Outstanding customer service mentioned in multiple reviews.
Exceptional location for park access noted in several reviews.
Great views from the room and comfortable accommodations mentioned.
Lack of variety in amenities criticized, more options needed.
Some concern about breakfast pricing and overall value.
Breakfast options mentioned as limited but satisfactory.
Generally very positive experiences noted throughout the reviews.
Izabela
family_with_children · Jul 2026
“Super hotel przy samym Epic Universe”
Bardzo ładny hotel przy samym parku rozrywki Pralnia na piętrze Możliwość wcześniejszego wejścia do parków Universal’s Świetny pokaz fajerwerków
Restauracja bardzo dobra ale ceny raczej wyższe
Karen
family_with_children · Jul 2026
“Was very convenient for park access,facilities were lovely”
It was right next to the park so you just walked through security and the entry gate in the hotel, no messing around with transport.
Just the price of staying two nights!
Graeme
family_with_children · Jul 2026
“Beyond our widest expectations”
Our first time staying but will def be back, been to Universal y times now and Epic just became our favourite park and will def be staying at Helios for our next visit, every area of the hotel exceeded our expectations and we had 2 of the best meals of our 3 week stay at the hotel in Bar Helios and Flora Taverna
We couldn't stay longer this time
whittaker
solo_traveller · Jul 2026
“Fantastic location great facilities and food was excellent!”
Good location
Nothing