Radisson Blu Marrakech, Carré Eden

“كانت اقامه رائعه جدا”

كل شي جميل. ماعدا مدخل الفندق وموقع الاستقبال شي فقط

الفندق يحتاج شويه اهتمام فقط

Location, staff

We chose the Radisson Marrakech as the final stop of a two-week family holiday, and as a returning rewards member I had high expectations after a good previous stay. Sadly, this visit fell well short. Our suite had multiple faults on arrival. A flickering en-suite light, a non-working shower light (leaving the shower in darkness), a broken key-fob panel and a broken iron. Over the following days more problems appeared: an unusable guest toilet, a fridge that didn't cool, and balcony chairs that stayed dusty throughout. The staff were consistently polite and apologetic, and the duty manager was candid in admitting the room should never have been assigned to us. The problem was follow-through: repairs were promised daily and repeatedly not delivered, and the general manager's promised follow-up before departure never came. Credit to the individual team members for their courtesy, but for a brand of this standing and a loyalty member, this was a genuinely disappointing experience.

Tout et le personnel est top vraiment l expérience customer est exceptionnelle

Locatie - personeel

Chaos aan de liften Omgaan met roken : mensen rookten werkelijk in het zwembad