Nixe Palace

“Descanso”

La atención de todo el personal

El baño

“Great for a short stay, with some areas for improvement.”

Beach view, although busy it was a bonus to have easy access to the beach. Restaurant food was good, but we only ate there once. Front of house staff were warm, welcoming and very helpful - including reception, concierge and staff helping with luggage. This team ensured an excellent first impression.

Suggesting a few areas for improvement; 1. review customer experience for pool area esp how you allocate towels and set guests up for a comfortable stay. One member of staff was less helpful and difficult when managing the pool towels. He insisted you only take one towel and did not help with sun loungers, parasols etc. Other 5 star hotels greet guests, hand them towels (with no restrictions) and then guide them to a lounger and help with parasols. 2. Also breakfast staff could benefit with some upskilling on how to engage guests, take orders and if a guest asks for something that should be on the table please get it for them, don’t ask them to get it or point to where it is. 3. This e2e experience in the spa could be improved and optimised. The massage treatment was disappointing and not value for money, it wasn’t a typical massage, it was finger tapping versus a proper relaxing massage. There was no post relaxation either to compliment the treatment which is a missed opportunity. To excel at 5 star customer experience I suggest emulating IKOS or Sani CX standards.

“Very lovely stay”

Lovely breakfast - good food and drinks in the restaurants- staff were lovely - room was really clean and beds were super comfortable- fluffy towels in the bathroom too

Limited number of sunbeds around the hotel - not enough for all the guests

“Pas mal”

La proximité

Les lits ne sont pas confortable