Mandarin Oriental, Lago di Como

“Top Location! Außergewöhnlich!”

“Bad experience”

Wow what a let down , service so bad , attitude appalling. For sure they don’t understand the word Guest

“Beautiful property, but service does not match expectations”

Mandarin Oriental, Lago di Como is undeniably stunning, but our stay was marred by how a simple check-in delay was handled. We arrived at the hotel at 10:30 AM, coming directly from Mandarin Oriental Milan, and despite the official 4:00 PM check-in, we were left waiting with no real attention or care from the staff. The room only became available at 3:30 PM — hardly something to be credited as going above and beyond after such a long wait. When I raised this with the hotel afterward, the reply I received was polite and beautifully worded, but ultimately hollow: it reaffirmed the check-in policy, thanked me for my patience, and offered nothing beyond an apology written by executive assistance to general manager . No real acknowledgment of the guest experience, no gesture, nothing. Having stayed at 9 Mandarin Oriental properties, I can say this one does not reflect the standard of care and attentiveness I’ve experienced elsewhere in the group. Some properties in this collection truly delight their guests; this one, unfortunately, make the oposite: “ a masterpiece of style over substance“! This experience, and the formulaic response that followed, has made me reconsider visiting other Mandarin Oriental properties in the future.

“Frustrante”

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